DATA PROTECTION & PRIVACY POLICY
Gryphon Clarke Solutions LLP
Registered in England
and Wales, Company No. OC347504
Gryphon Clarke Solutions LLP takes your privacy seriously
and adheres to the Principles of the Data Protection Act (DPA) 1998 (UK) and relevant
European Union Data Protection Directives. Data Protection Register which can be
accessed at www.ico.gov.uk
This policy document describes which information we collect
about you, how long we retain it for, who may access the information and your rights
to access information held about you. Gryphon Clarke Solutions LLP may change this
policy at any time in line with legislative changes or changes to the policy of the
organisation. Please check our website from time to time to ensure you are aware
of any changes.
In this policy document:
‘we’ or 'pallet-management.com' or ‘Gryphon
Clarke’ or ’GCS’ means Gryphon Clarke Solutions LLP;
‘you’ means any person(s) about
whom we collect non-personal and/or personal information.
What information do we
collect?
We collect several different types of information.
1. Your browsing
We collect
information about the users of our website. This information is non-personal. Whenever
you access our website or download information, the web server automatically records
the following non-personal information: the date and time you accessed our website,
how long you were on the site, your Internet domain name, service provider and the
internet browser you use. This information helps us to improve our website service.
We make use of cookies. A cookie is a series of characters that is generated by our
website and stored on your computer when you visit our site. The cookie does not
collect or contain personal information about you, but allows us to track how often
you return to our site and records our Member’s Forum login names. The cookie does
not track your movements on other websites. You do not have to accept our cookie
in order to be able to use our website.
2. Your contact with us
If you contact us
by telephone, e-mail, facsimile or by letter, we retain a record of your contact
to help us respond to enquiries, to monitor staff workloads and to evaluate and improve
our service. We only collect this information if you provide it to us and we do not
hold your information or images for longer than is necessary. We take precautions
to ensure that your information is kept securely.
3. Your user details
We collect
information about our web-site users. In order for our web-site users, who choose
to receive our newsletter or other information from pallet-management.com, we hold
records of their names, addresses, telephone numbers and e-mail addresses. However,
we only collect this information from you if you choose to provide it to us and we
only share your name and contact details with other users with your clear consent.
4. Your messages
We host a secure moderated User’ Forum on our website. Any message
you post on our forum is considered to be ‘information’ and is recorded by us. This
information is only retained for as long as is necessary. We have implemented technology
to protect the privacy of our members’ messages from unauthorised access and will
update these measures as new technology becomes available. We reserve the right to
modify, edit or remove any unsuitable or offensive information you post on our Members’
Forum and, if necessary, to deny you future access.
5. Our newsletter and leaflets
We publish information leaflets and a newsletter for our registered users and these
may contain images of our members. We never publish any image of you or information
about your business without your clear consent, unless this information is made available
through a general press release.
6. Our staff
We hold personal information about our
staff, including information regarding their Criminal Records Bureau checks. We also
hold information on recent job applicants
How long do we keep your information?
We
keep your information for only as long as is necessary.You may ask us to destroy
any personal information that we hold on you so that you receive no further information
or contact from us. If you are a member, we will endeavour to contact you at least
once a year with a complete copy of the information we hold on your family on the
offline database, so that you can amend, update and add to it or have your records
deleted as you choose. You may ask to have a copy of the information we hold about
you and to amend, update or add to it at any time. Should you wish to restrict the
use of your personal information, please contact us by email at info@pallet-management.com
or in writing at the address supplied in the Contact Us section on the Gryphon Clarke
Solutions webpage`.
Who has access to your information?
Our members of staff have
access to your personal information. Only designated senior level staff members have
access to database information.
We may use third parties (companies or volunteers)
to provide services on our behalf, including packaging, mailing and delivering purchases,
answering customer's questions' about products or services, sending postal mail,
e-mails and text messages, analysing data and processing credit card payments. We
will only provide those third parties with the information they need to deliver the
service and they are prohibited from using that information for any other purpose.
We require all such third parties to treat your personal information as fully confidential
and to fully comply with all applicable UK Data Protection and consumer legislation.
We may disclose personal information if we receive a complaint about any content
you have posted or transmitted to or from one of our sites, if required to do so
by law or if we believe that such action is necessary to protect and defend the rights,
property or personal safety of Gryphon Clarke Solutions, our members, our staff or
any visitor.
Except as indicated above we will not use or transfer this data to any
third parties without your prior permission.
Can you access the information we hold
about you?
Yes, you have the right to access information stored about you by Gryphon
Clarke Solutions LLP. You need to e-mail us at info@pallet-management.com and pay
the prescribed fee (GBP £20 plus VAT) to us to cover our costs (we waive the fee
for our members). We will then provide you with the following information:
What personal
data is stored
The purposes for which your data is being processed
Who has access
to your data.
What security measures do we have?
We have implemented technology and
policies to protect your privacy from unauthorised access and improper use and will
update these measures as new technology becomes available. While we cannot ensure
or guarantee that loss, misuse or alteration of data will not occur, we use our best
efforts to prevent this.
Where is the information stored?
Information which you submit
via our website is sent to a computer located in the United Kingdom. This is necessary
in order to process the information and to send you the information you have requested.
Information submitted by you may be transferred by us to our other offices and to
other reputable third party organisations as referred to in this Policy, and these
may be situated outside the European Economic Area.
All other information is stored
either at our offices located in the United Kingdom or at a secure storage site located
in the United Kingdom.
Links to other websites
Gryphon Clarke website (www.pallet-management.com)
may contain links to selected websites which we feel may be of interest. Please note
that once you use one of these links to leave our website, we do not have any control
over that other website. Please exercise caution and refer to their privacy policy
and/or terms & conditions of use before providing any personal information as we
cannot be held responsible for the protection or privacy of any information you provide
to a third party.
Any questions about privacy?
If you have any questions or concerns
about how we protect your personal information, please contact us.
E-mail : info@pallet-management.com
